Frontier Airlines ORD Terminal – Chicago O’Hare International Airport

Navigating through the airport can often become overwhelming, with signs pointing in multiple directions. This can add unnecessary stress and delays to your journey. To avoid such confusion at the Frontier Airlines Terminal ORD, it is beneficial to have a reliable guide. This guidebook is precisely what you need, offering a comprehensive overview of all critical areas within the terminal. It is designed to guide you efficiently through the terminal, ensuring a smooth and hassle-free travel experience. If you have any further inquiries regarding your flight, don’t hesitate to reach out to the information desks provided by the airline. Keep reading to collect more details!

What Terminal is Frontier Airlines at ORD?

Knowing the exact airline terminal is crucial. So, check your Frontier arrival and departure terminals at Chicago Ohare International Airport before your adventure begins!

Arrivals

Departures

When you land at O’Hare Airport via Frontier Airlines, you will be greeted with a straightforward and safe arrival process in Terminal 5. For your convenience, various transport options are at hand within the terminal and its vicinity. These ensure you can move on from the airport or manage your plans without delay. So, collect your baggage and proceed towards the exit gates to explore your dream destination.

Setting off with Frontier Airlines? Your departure journey begins at Terminal 5 of ORD Airport. This terminal caters to your needs with ample check-in desks, minimizing wait times and the hassle of rushing. While waiting for your flight, feel free to explore the duty-free zones, unwind in the available lounges, and more. With friendly and efficient terminal staff at your service, expect a smooth and enjoyable travel experience.

Important Contacts

The team at Frontier Airlines ORD Terminal is dedicated to meeting your travel requirements and keeping you well-informed on the services offered. Below, we have outlined all the essential information for you. Whether you choose to seek assistance online or face-to-face, our customer support staff is prepared to assist you. We encourage you to go through the information provided and reach out for any assistance you require.

Complete Information About Frontier Airlines at ORD

Airport Name	Chicago O’Hare International Airport
Airport Code	KWE
Airport Address	10000 W Balmoral Ave, Chicago, IL 60666, United States
Contact No.	+18008326352
Arrivals	Terminal 5
Departures	Terminal 5
ICAO Code	KORD
IATA Code	ORD
Ticket Counter Hours	24 hours a Day
Official Website	www.flyfrontier.com
Online Check in	www.flyfrontier.com/travel/my-trips/check-in/
Facebook	www.facebook.com/flyfrontier
Twitter	x.com/FlyFrontier
Instagram	www.instagram.com/flyfrontier/
Youtube	www.youtube.com/@flyfrontiervideos

Information Desks

Frontier Airlines ensures a smooth experience at the ORD Terminal, assuring exceptional service from the instant customers arrive. If you require any specialized assistance throughout your journey, the airline counter representatives are always ready to provide that personal touch and support. 

Book and Manage Flights 

With Frontier Airlines, booking and managing your flights is a straightforward process, ensuring that planning your journey is as smooth as sailing through clear skies. The online platform is designed for ease, allowing travelers to quickly secure seats and modify travel arrangements with ease. Should any issues arise, their dedicated staff are readily available to assist, ensuring your travel plans are executed flawlessly.

Offline and Online Check-in

Understanding the check-in process with Frontier Airlines is crucial for a seamless travel experience. The airline requires domestic travelers to arrive at the airport 2 hours before their flight’s scheduled departure and international travelers 3 hours before, facilitating ample time for all pre-flight procedures, including securing boarding passes. This ensures a smooth transition from check-in to takeoff, aimed at providing a stress-free start to your journey.

Ticket Cancellation

Frontier recognize that travel plans can change, which is why it has designed a straightforward ticket cancellation process. Their flexible cancellation policies are in place to accommodate your needs, allowing for adjustments to your travel itinerary with minimal fuss. If you need to cancel, whether well in advance or close to your departure date, the friendly staff at the ORD Terminal counters are there to guide you through the process and discuss refund options.

Lost and Found Claim

In case you have misplaced an item or can’t find your belongings upon arrival, don’t worry. The friendly airline staff at Frontier Airlines ORD Terminal is equipped to assist you in reporting and reclaiming your lost items. By providing detailed information about the item and its last known location, their team can initiate the process to help recover your belongings efficiently, aiming to return them to you as quickly as possible.

Eat and Shop

Terminal 5 at Chicago O’Hare, where Frontier Airlines operates, is a paradise for those who love to eat and shop. Here, no matter if you are looking for a speedy snack or a sit-down meal, you will find exactly what you are craving. Beyond satisfying your appetite, this terminal offers an extensive array of stores where you can pick up anything from last-minute travel necessities to unique gifts. 

Eating Spots at ORD Airport
Bar Siena	Metropolis Coffee
Big Bowl	Nuts on Clark
Burger King	Pepsi – Vending Machine
Canteen Healthy Snacks – Vending Machine	Publican Quality Bread
Farmer’s Fridge – Vending Machine	Sprinkles Cupcake – Vending Machine
Garrett Popcorn Cart Kiosk	The Goddess and Grocer
Garrett Popcorn Shops	The Hampton Social
Dunkin’ Donuts	R.J. Grunts Burgers & Fries
Farm2Air Market	Six Points Market
Goddess on the Go	The Protein Bar Kiosk
Hub 51	Tocco
McDonald’s	Tortas Frontera by Rick Bayless
Wow Bao	Urban Olive

Shopping Stores at ORD Airport
BLVD & Branch	Hudson Wall Shop
Evolve	Polly Pocket (Mattel) – Vending Machine
Hudson News & Gifts	Premium Sound – Vending Machine
Brookstone	I Love Chicago
Chicago Essentials – Vending Machine	InMotion
Dufry	Lego – Vending Machine
Wolford – Vending Machine

Lounges

Want to relax before your flight takes off? Travelers can find lounge areas designed to provide comfort and relaxation before their flight. These lounges offer a variety of amenities, including comfortable seating, Wi-Fi access, refreshments, and sometimes even shower facilities to refresh after a long journey. While some may be accessible to all passengers, others might require certain membership, class of travel, or an entry fee. Plus, these lounges serve as a perfect retreat for those looking to unwind, work in peace, or simply enjoy a meal in a more private setting before departure.

• British Airways Lounge​ ​
• SAS Lounge ​​ 
• Swissport Lounge 
• Delta (Sky Club)​

Wifi Facility

Travelers have access to Wi-Fi facilities at Frontier Airlines Terminal ORD to stay connected. Whether you are looking to pass the time, stay on top of work, or just browse the internet, the Wi-Fi at ORD has you covered. The service offers both complimentary and premium options to suit different needs. For basic surfing and checking emails, the free Wi-Fi is perfect, but for those requiring faster speeds for streaming or downloading, a premium service is available at a cost. 

Lost and Found

​​​​​​​At O’Hare International Airport, locating a lost item involves reaching out to the specific department nearest to where the item was last encountered. ORD Frontier Airlines Terminal has multiple entities responsible for handling lost and found items, making it essential to contact the one most closely associated with your item’s last known location. The staff there will need the specific details to find your precious belongings. Those who have lost their item on board can get in touch with an airline representative to get it back.

Banking

At Terminal 5, passengers have access to comprehensive banking services to meet a variety of financial needs. These services include issuing cashier’s checks, providing credit card advances for those needing to purchase foreign currency, and offering basic office services like faxing and photocopying. Personal banking, checking account services, and commercial deposit options are available. Additionally, for those arriving from abroad or preparing for international travel, a foreign currency exchange service is readily accessible. Plus, for quick cash withdrawals, Automated Teller Machines (ATMs) are conveniently located throughout the terminal.

Transportation Between ORD Terminals

When transferring between the domestic Terminals 1, 2, and 3 at ORD, there is no need to exit the secure area or use the Airport Transit System (ATS). Just follow the signs overhead to easily navigate between these terminals. However, if you are moving between Terminal 5 and the domestic terminals (1, 2, or 3), you will need to use the ATS. For added convenience, a Terminal Transfer Bus (TTB) service is also available to help you move between these terminals efficiently.

More Advantages!

At the ORD Frontier Airlines Terminal, you will find numerous amenities meant to elevate your travel experience from arrival to departure. These offerings are crafted to add ease, comfort, and security to your journey, whether you are embarking on a new adventure or wrapping up a memorable one.

Check-in counters	Changing rooms
Banks	Family restrooms
Children play areas	Unaccompanied minors support
Baby care services	Airport/airline lounges
Pet-friendly travel services	Luggage wrapping
Baggage allowance	Ticketing counters
Yoga room	Automated external defibrillator unit
Foreign currency exchange	USO
All gender toilet	ATMs
Duty-free shops	Baggage claim
Airport information	Information counters
Lost and found desk support	Escalators
Preboarding services	Wheelchair drop off
Wifi and Internet access	Service animal relief area
Chapel	Security checkpoint
Elevators	TSA pre-check
Mother’s room location pad	Family lounge
Door vestibule	Dining Courts
WiFi Connectivity	Multimedia and games
Ground Transportation	Retail Stores
Rest and relaxation	Parkings

Chicago O’Hare International Airport Map & Location

In a Nut Shell

Ensure you are walking the correct route as you proceed with your travels through the Frontier Airlines Terminal ORD. With this manual in hand, you will confidently steer clear of any missteps along your journey. It is a reliable companion that guarantees you won’t go off course, keeping your trip smooth from start to finish.

Frequently Asked Questions: